Terms & Conditions



Unless otherwise agreed by the parties, the SELLER shall deliver to the CONSUMER the products chosen and ordered withinfive days starting from the day following that in which the BUYER transmits the Order to the SELLER. The SELLER shall utilise couriers and/or forwarding agents of his/her choice.
In the event that the order is not fulfilled by the SELLER due to unavailability, even temporary, of the goods requested, the SELLER shall, within15 days after the day following order transmittal by the CONSUMER to the SELLER, inform the CONSUMER and reimburse the amounts already disbursed (if any) in payment of the sale. Unless accepted by the CONSUMER, (acceptance must be expressed before or upon conclusion of the contract) the SELLER cannot fulfil the order by sending a supply different from the one agreed, even if its value and quality are equivalent or superior.
The SELLER shall not be held responsible for any delay or lack of delivery of the Goods if this is due to reasons not attributable to him/her (such as unforeseen incidents and/or force majeure) as long as he/she promptly informs the CONSUMER, even through email.



Pursuant to Art. 64 of Law Decree n. 206/2005, the CONSUMER has the right to withdraw from the contract stipulated on-line through the website www.sophiespringer.com, without any penalty and without specifying the reason, within a deadline of 30 (thirty) working days starting from the date of receipt of the Goods, by sending a written notification to the SELLER:
– a statement declaring the intention to exercise the right of withdrawal pursuant to Art. 64 of Law Decree 206/2005;
– the indication of the goods for which the CONSUMER wants to exercise the right of withdrawal;
– copy of the invoice for the purchase of the goods;
– data concerning the CONSUMER’s bank current account
The SELLER shall reimburse the price paid in the shortest time possible, and in any case within 30 days from the date in which the SELLER became aware that the CONSUMER would exercise his/her right of withdrawal and the product has been received in the SELLER’s office. Return shipments that do not follow the instructions communicated by the SELLER shall not be accepted (and shall hence be abandoned).
The right of withdrawal may be exercised exclusively by the CONSUMER and in no case by a third party recipient of a gift.
It is in any case understood that the substantial integrity of the product is in an essential condition in order for the CONSUMER to exercise his/her right of withdrawal. Hence, if the products returned by the customer have been used or in any way damaged, they will not be reimbursed.


In the event of defects in contract conformity of the goods existing at the time of delivery, the buyer – CONSUMER shall report the defect, or risk forfeiture thereof, within 2 (two) months from the date of discovery of the defect , and he/she shall have the right to request the SELLER to repair or replace the Goods purchased.